We’re Here toHelp You Succeed
Our dedicated support team is available around the clock to assist you with technical issues, orders, billing, and everything in between. Your success is our priority.
24/7
Support Available
< 2hrs
Avg. Response Time
98%
Customer Satisfaction
500+
Support Experts
Support Categories
How Can We Help You?
Select the category that best matches your needs and get the right assistance quickly.
Technical Support
Get help with installation, configuration, and troubleshooting of our medical equipment and software platforms.
Get SupportOrder Support
Track your orders, manage deliveries, and get assistance with procurement and supply chain queries.
Get SupportBilling & Payments
Get help with invoices, payment methods, pricing queries, and subscription management.
Get SupportProduct Documentation
Access user manuals, technical specs, compliance certificates, and product guides for all our offerings.
Get SupportTraining & Onboarding
Schedule training sessions for your staff on equipment usage, software platforms, and best practices.
Get SupportEmergency Support
Critical equipment failure? Our dedicated emergency response team is available 24/7 for urgent cases.
Get SupportContact Channels
Reach Us Any Way You Prefer
Multiple ways to get in touch — choose the one that works best for you.
Phone Support
Speak directly with a support specialist.
+91 1800 103 8888
Toll-free — Available 24/7
Email Support
Send us a detailed message and we'll respond promptly.
support@aoratas.com
Response within 2 hours
Live Chat
Chat in real-time with our support team.
Start a conversation
Available Mon–Sat, 24/7 emergency
Knowledge Base
Browse articles, guides, and FAQs.
Search our library
500+ articles available
Critical Equipment Failure?
Our emergency response team is available 24/7 for urgent equipment breakdowns and patient-safety related issues.
FAQ
Frequently Asked Questions
Quick answers to the most common questions from our customers.
Browse our product catalogue, click on any product to view detailed specifications, and submit an enquiry form. Our sales team will respond with pricing, availability, and quotation details within 24 hours.
Standard delivery is 3–5 business days within metro cities. For tier-2 towns, delivery typically takes 5–7 business days. Emergency orders can be expedited within 24 hours.
You can submit a service request through your account dashboard, call our support line, or email us. We'll schedule a technician visit within 48 hours for most locations.
We accept all major credit/debit cards, net banking, UPI, and corporate purchase orders for verified institutions. Net payment terms are available for qualifying hospitals.
Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track all your orders in real-time from your account dashboard.
All products come with manufacturer warranty covering defects in materials and workmanship. For warranty claims or returns, contact our support team with your order details, and we will guide you through the RMA process.
Need More Personalized Assistance?
Our senior support engineers can provide dedicated, one-on-one assistance for complex issues and enterprise accounts.